Training Testing Your email address: Your full name (first last): Office: ABQSFSOCSR Start The Test! 1. How can you electronically report your time? a. Interactive Voice Response from the member’s phoneb. The Authenticare app on your smartphonec. Authenticare app on MCO issued tabletd. All of the above 2. If you are sick or your member is sick or needs a different schedule for the day? a. You should call your local office no later than Monday of the next weekb. You should call your local office before the member’s scheduled check in timec. You should complete a VAVFd. You don’t need to do anything 3. If you do not check in and check out properly using the app or IVR, what will happen? a. You will lose your memberb. You will be notified about a missed visit by email from system or phone call from ICc. You will not be paid for the time.d. Both B and C 4. If your member goes to the emergency room or hospital or any facility, you should: a. Continue to provide services as scheduled.b. Call the office to report the incident and not provide any services until the member is released and you call your office to confirm when you can re-start the schedule.c. Wait until the next week to re-start servicesd. Ask the member if there’s anything you can do to help instead of the regular services. 5. Services can be provided out of town without prior approval TrueFalse 6. What should you do if you are unable to check in or miss a check in or check out? a. Complete a VAVFb. Call your office immediately while in the member’s home and leave voicemail after hoursc. Take a screenshot of your member’s call log showing the date and time of the visitd. Both B and C 7. Why is it important for members to have backup caregivers? a. The member will never receive careb. Employees get the reward of helping a member in needc. Members need to be informed of everything in advanced. Backup caregivers make sure that members have steady care 8. If you have an issue reporting time, you MUST call the office immediately (leave voicemail after hours). Why? a. You will not be paid for time you did not correctly report in EVVb. You should not wait to see if the office calls youc. If you report less time (than the schedule), your paycheck will be decreased.d. All of the above 9. The geo-fence includes the member’s home and a small area around it, such as the backyard. Check in/check out is tracked by GPS coordinates. Why is this important? a. HSD and the MCO’s strictly monitor and enforce this Centennial Care program requirement.b. So the system knows where the member livesc. If you check in/check out from outside the geo-fence, the claim will have an error and you will not be paid for the time reported for that day/visit.d. Both A and C 10. Services can be provided outside the member’s home if you: a. Check in/check out from the member’s home before running errands and support services are on the member’s IPoCb. Check in/check out correctly on the app while running errandsc. Call the office to request permission firstd. None of the above 11. When your member is hospitalized, what day or days can you get paid for? a. The day they are releasedb. The days they are in the hospitalc. The day they are admitted for services provided BEFORE he/she was taken to the hospitald. None of the above 12. If your member needs a permanent change in schedule, you should a. Just start to work the new scheduleb. Contact your local office to find out what to do and when to start new schedule (A schedule change needs to start on a Sunday and must be submitted no later than Thursday prior to the new work week.) c. Update the IPoC in the member’s folder and submit to your local office (without prior approval)d. B and C are correct 13. If you have not received a check in the mail and would like to have it reissued, what should you do? a. Wait 7 business days and call the office to have your check reissuedb. Nothingc. Go to the post office and try to find out what happened to your checkd. All of the above 14. IC is NOT allowed to create a claim or adjust claims except for HSD/MCO approved reasons only? TrueFalse 15. Your member has a doctor appointment during your scheduled time, you should: a. Check in and check out as normalb. You and the member agree to change the schedule for the day and you notify your office before you check inc. After notifying your office: Before the appointment, check in/check out from member’s home, then after the appointment, check in/check out again and finish schedule up to allocated hours on the IPoCd. Both B and C 16. Which of the following are true: a. Use your phone to check in/out using the mobile app and use the member’s phone to check in/out with IVR.b. IC can create a claim just by you calling and reporting a problem.c. If you have a problem checking in, you should still try to checkout at the end of your shift.d. Both A and C Loading... By Fran Bunker|2022-01-23T23:51:12+00:00January 23rd, 2022|Uncategorized|Comments Off on Training Testing Share This Story, Choose Your Platform! FacebookTwitterLinkedInRedditWhatsappTumblrPinterestVkEmail About the Author: Fran Bunker Related Posts Hello world! Hello world!